Walkr Help Center
New Captain Navigation Handbook
Prologue: Becoming a Captain (1-10 Planets)
How do I explore the planets?
What are all the icons on the main screen?
How do I upgrade my planets?
How do I start a mission?
What benefits can I get by subscribing to the SPARKFUL Subscription?
What happens if I cancel the SPARKFUL Subscription?
I want to know about the free trial.
Do I have to have an account to start a trial or subscription?
If I change devices during my subscription, will my subscription still work?
How can I change the plan for my subscription?
How do I cancel my subscription?
Why can't I access the features in my subscription?
I accidentally started a trial or subscription. How do I get a refund?
Confirming my account backup status
Checking & copying my SPARKFUL ID
Changing my account name & avatar
Changing my login email or password
Change the social login attached to my account
Logging in on more than one device
Deleting my account & data
What options do I have for logging in or signing up on SPARKFUL?
Why didn't I receive the items I purchased?
I accidentally purchased items. How do I get a refund?
How can I avoid accidental purchases in the future?
What do energy cubes do?
Energy, Pedometer & Device
My pedometer isn't working properly (Android only)
My pedometer isn't working properly. (iOS only)
I'm wearing my Apple Watch when I run, so why don't my steps show in Walkr?
How can I get rid of the "Step Detecting" notification I keep seeing on the homepage? (Android 8.0 users only)
Does Walkr count my steps tracked using my smart bracelet (Fitbit, Xiaomi, etc.)?
Will Walkr track my steps when I'm using other methods of transportation, for example on a bike, scooter, or car?
How is my energy production calculated?
What's the "booster"?
What are the achievements that require reaching XX consecutive days' targets (Monthly Champion / Seasonal Champion / Yearly Defender)?
What is the "Asteroid Belt"?
How to explore Asteroids?
Can I discover both Planets and Asteroids at the same time?
Can I change the location of my Asteroid Belts?
Is there a way to harvest all the planets at once?
How can I upgrade my Crop Bot to the Enhanced Crop-bot?
How can I upgrade Earth to level 7?
How can I get different DFRs?
Where did the Festival planets go? How can I explore them?
I fed my planets, but the next time I opened Walkr they were already starving before I harvested them. What happened to them?
Why should I upgrade my planets?
How can I get the Wonders?
How can I get the "Green Garden" planet?
I'm missing a planet. / Why do others have one more planet than I do?
I upgraded a planet, but my galaxy population didn't increase. (Green Garden)
What is the "Musical Note" (Happy Time)?
I've already collected all the planets. Do I still have to wait to explore the festival planets only once a month?
Does Earth count as an already-explored planet?
Why can't I build a DFR? How can I make even more DFRs?
What's the box on the planet? (What is delivery mission?)
I've already linked a satellite to a planet. Why have I still not attained maximum population?
What makes an ideal match between planets and satellites?
Where can I find satellites, and how can I use them?
What are all the slots under the spaceships? (Energy, Event, Food, Explore)
How can I see all the abilities of the different spaceships?
It takes so long to explore planets! How can I speed this up? (What is the Explore slot on the Spaceships page?)
How can I increase my energy storage capacity (What's the Energy slot on the Spaceships page?)
How can I increase my spaceship's food storage capacity? (What is the Food slot on the Spaceships page?)
What is the Event slot on the Spaceships page? How can I use it?
I've walked 20,000 steps. Why can't I unlock SS Doggii?
Where can I see my spaceship's special combo and the combined effects of all my converter slots?
The flashing light icon is showing that my spaceship energy storage is already at its max. Why doesn't this show on my energy storage chart?
What is "Super Pliot" in Bridge page?
How much energy can I get with the copilot? (How is it calculated?) / Will the extra energy generated with the booster be transferred to the copilot?
What's the Call function for?
My copilot is online but isn't transferring any energy (or it's a very small amount) but they're donating energy to others in the lab
I log in every day. Why does my copilot see something saying I was last online 4-5 days ago?
How are rewards distributed at the end of an epic? If a fleet member contributes 0%, will they still get the reward?
How do I set the stamina recover time? (public and private fleets)
I've completed an epic. Why haven't I gotten the galaxy map? (Where's the galaxy map?)
How do I add more members to join my fleet? (Why can't I add new members?)
[Join a fleet] I don't have any friends who play Walkr. Can I still join an epic?
What do I do if the captain won't launch the fleet?
I accidentally started an epic. How can I delete the fleet? I want to leave a Fleet!
How are the donation percentages calculated for epics?
Why has the requirement for an epic changed?
Why does the message "Not qualified" show up when I invite friends to join a epic mission?
I'm fleet captain, so why can't I launch my fleet? (Who is the fleet captain?)
What do I do if some team members do not respond when a vote has been called?
What is the estimated travel time? Do I have to complete the epic during the estimated travel time?
Lab & Rankings
What is a lab? / It's getting more difficult to upgrade planets when I have many of them.
There are 4 different roles in the lab: Captain, Vice-Captain, Member, and Rookie. What's the difference? What can the different roles do?
The Captain of the Lab hasn't logged in for a long time. What can we do? Can we transfer the role of Captain to another member?
Why can't I find my friends on Walkr?
How can I change my region/country?
How does Walkr calculate the Ranking order?
If I leave a lab...
What are leagues? How are they different from the Ranking page?
How can I delete a friend in Walkr?
Managing the lab
How can I get Aliens? What are they for?
How can I use aliens in the app?
I've already invited aliens using the teleporter. Why don't I see them in the Alien Visitor Hall?
Why don't I have any aliens?
Why aren't there any ads available to watch?
I purchased the SPARKFUL Subscription but the ads come back again
My App keeps crashing. What can I do?
I accidentally changed my system's time settings. My planets aren't producing coins but they're hungry! What can I do?
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