My pedometer isn't working properly (Android only)

If your Walkr doesn’t record the steps, it could be some of the settings on the phone are preventing Walkr from running properly. Some adjustments would do a great help. Please follow the instructions based on the manufacturer of your device.

SAMSUNG

• First check the OS version of your Samsung phone. Go to mobile Settings → "Software information" → "Android version"

-- For OS version 5.0 or above --

1. Go to mobile Settings → Device maintenance → Battery → Choose "Unmonitored Apps"
2. Click "Add apps" (tap the "┊" button on top right) → Select Walkr → Click "Done" (top right)

-- For OS version lower than 5.0 --

1. Go to mobile Settings → Device maintenance → Battery → Battery usage → tap Three dots (or "More" on top right) → Optimize battery usage → select "Apps not optimized" and switch to "All apps" → Find “Walkr” and switch it OFF
2. Settings → Device Maintenance → Unmonitored Apps → Add apps → Select Walkr

HUAWEI

• First check the EMUI version of your Huawei phone. Go to mobile Settings → "About Phone" → check EMUI version

-- For EMUI version 3 --

1. Phone Manager → Settings (top right) → Protected Apps → find Walkr → turn it on
2. Phone Manager → Startup Manager → find Walkr → turn it on
3. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down → tap the "lock" button

-- For EMUI version 5 --

1. Phone Manager → Lock screen cleanup (swipe right to the second page) → Find Walkr → turn it off
2. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down Walkr → tap the "lock" button
3. Go to mobile Settings → Apps → Settings → Special Access → Ignore Battery Optimization → Find Walkr (click the dropdown arrow to see all apps) → Choose "Allow"

-- For EMUI version 8 --

1. Phone Manager → Launch → Find Walkr → tap it and change it to "Manage Manually", and turn on "Auto-launch", "Secondary launch" and "Run in background"
2. Tap the overview button "" on your phone to open a list of recently used apps → find Walkr → press and swipe down Walkr → tap the "lock" button
3. Go to mobile Settings → Apps & Notifications → Apps→ Settings → Special Access → Ignore battery optimization → Find Walkr (click the dropdown arrow to see all apps) → Choose "Allow"

XIAOMI

1. Go to mobile Settings → Battery & Performance → find "Battery Saver" → choose apps → find Walkr → choose "No Restrictions"
2. Go to mobile Settings → Permissions → Autostart → find Walkr → turn it on
3. Tap the Overview button to open a list of recently used apps → Find Walkr → press and swipe down → tap the "lock" button

PIXEL

-- For OS version lower than 9.0 --

• Settings → Battery → tap the three dots on the top right → Battery Optimization → tap the dropdown arrow and choose "All apps" → find Walkr → choose "Don’t Optimize"

-- For OS version 9.0 --

• Settings → Apps & Notifications → tap the dropdown arrow on the bottom → tap "Special App Access" → select "Battery Optimization" → tap the dropdown arrow and choose "All apps" → Find Walkr → Choose "Don’t Optimize"

SONY

• Settings → Battery → tap the three dots on the top right → Battery Optimization → Apps → find Walkr → select "Not Optimized"

OPPO

1. Go to mobile Settings → Battery → Energy Saver → find Walkr → turn off "Background Freeze" and "Abnormal Apps Optimization"
2. Phone Manager → Privacy Permissions → Startup Manager → find Walkr → turn it on

VIVO

1. iManager → App Manager →Autostart manager → find Walkr → turn on
2. iManager → Power Manager → Backstage Power → find Walkr → turn on

HTC

• Go to mobile Settings → Power → Battery Optimization → find Walkr → choose "Don’t Optimize"

ONEPLUS

• Go to mobile Settings → Battery → Battery Optimization → tap the dropdown arrow and choose "All Apps" → find Walkr → set it to "Don't Optimize"

LG

• Settings → Battery & Power Saving → Battery Saver → click "Restrict apps in background" → find Walkr → set it to "No Restrictions"

MOTOROLA

1. Go to mobile Settings → Battery → Stamina Mode → Find Walkr → Turn off "Stamina Mode" for Walkr
2. Go to mobile Settings → Battery → click the "⋮" button on the top right → Battery Optimization → tap the dropdown arrow and choose "All Apps" → find Walkr → set it to "Don't Optimize" → select "Done"

ZTE

• Go to mobile Settings → Battery → tap "⋮" on the top right → Battery Optimization → Switch "Not optimized" list to "All Apps" (by clicking the dropdown arrow) → find Walkr → Set it to "Don't Optimize" → Done

OTHER DEVICES AND SYSTEMS

• Go to mobile Settings and see if the following settings are available:

1. Battery & Battery Optimization (turn off battery optimization for Walkr)
2. Apps & Apps optimization (turn off battery optimization for Walkr)
3. Autostart settings (turn on auto start for Walkr)