SPARKFUL Support

Fortune City Help Center

New Mayor Crash Course

Why should I read this?Lesson 1: Expense Tracker Tips Lesson 2: Buildings Lesson 3: Gold Coins and Diamonds Lesson 4: Analytics Lesson 5: Citizens Lesson 6: Missions Lesson 7: Credit Card Expenses Lesson 8: Inauguration Test!What kind of buildings will my categories create?

Chief Financial Officer

What benefits can i get by subscribing to the CFO subscription?How can I use the Categories to see how much money I still have to spend?How can I add or delete spending reports?Why should I review my transactions? What can the various kinds of expense categories do? How do I distinguish between my “wants” and “needs” in the app?How can I change a transaction category?How should I add new weekly, yearly, and monthly budgets?How can I add or delete expenses to track on my watchlist?What’s the star icon on top of the City Council member’s head on the Analysis page? How can I get the special items for each of the City Council members?How can I change the plan for my subscription?How do I cancel my subscription?

Account

Confirming my account backup status Checking & copying my SPARKFUL ID Changing my account name & avatar Changing my login email or password Change the social login attached to my account Logging in on more than one device Deleting my account & data What options do I have for logging in or signing up on SPARKFUL?My app crashed

Purchases

Why didn't I receive the items I purchased?I accidentally purchased items. How do I get a refund?How can I avoid accidental purchases in the future?I purchased the Ads Eraser but the ads still exist Will my new theme ever expire?My friends' cities look so cool! I want to buy the themes they're using, too!

Civic Square

What's the Civic Square?How can I get a Civic Square in my city?What are the events at the Civic Square?How can I organize an event?How can I view my events?How can I search for events?What's the popularity level at the Civic Square?How can I gain popularity?How can I see my popularity level?Do the friends I already have count towards my popularity level?How can I change the event I'm organizing?I've already shared an invite link with my friend. Why is my popularity level not increasing?How can I see whether a new mayor used my invite link to download Fortune City?

The Fundraiser program

What are the citizen fundraisers?Where can I find the current fundraiser? Why can't I see the fundraiser's progress?I've already completed a fundraiser. Where's the citizen?How can I get funds for the fundraiser?Why can't I see any new citizens in the VIP Citizens section?

Diamond Ads, AD Man & Daily Rewards

What's the number above Ad Man's head?What's the notice at the bottom of the Daily Login reward?Why aren't there any ads available to watch?

Prosperity, City Hall & Happiness

How can I increase "happiness"?What is the heart symbol above a citizen's head?

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