SPARKFUL Support

Fortune City Help Center

New Mayor Crash Course

Why should I read this?Lesson 1: Expense Tracker Tips Lesson 2: Buildings Lesson 3: Gold Coins and Diamonds Lesson 4: Analytics Lesson 5: Citizens Lesson 6: Missions Lesson 7: Credit Card Expenses Lesson 8: Inauguration Test!What kind of buildings will my categories create?

SPARKFUL Subscription

How do I activate my SPARKFUL Subscription?What happens if I cancel the SPARKFUL Subscription?I want to know about the free trial.Do I have to have an account to start a trial or subscription?If I change devices during my subscription, will my subscription still work?How can I change the plan for my subscription?How do I cancel my subscription?I accidentally started a trial or subscription. How do I get a refund?

Advanced Analysis

How can I use the Categories to see how much money I still have to spend?How can I add or delete spending reports?Why should I review my transactions? What can the various kinds of expense categories do? How do I distinguish between my “wants” and “needs” in the app?How can I change a transaction category?How should I add new weekly, yearly, and monthly budgets?How can I add or delete expenses to track on my watchlist?What’s the star icon on top of the City Council member’s head on the Analysis page? How can I get the special items for each of the City Council members?How to fix garbled data in my exported CSV file?

Account

Confirming my account backup status Checking & copying my SPARKFUL ID Changing my account name & avatar Changing my login email or password Change the social login attached to my account Logging in on more than one device Deleting my account & data What options do I have for logging in or signing up on SPARKFUL?I lost my account/ I logged into a wrong account Why can't I log in to SPARKFUL?My app crashed

Purchases

Why didn't I receive the items I purchased?I accidentally purchased items. How do I get a refund?How can I avoid accidental purchases in the future?Will my new theme ever expire?My friends' cities look so cool! I want to buy the themes they're using, too!

Civic Square

What's the Civic Square?How can I get a Civic Square in my city?What are the events at the Civic Square?How can I organize an event?How can I view my events?How can I search for events?What's the popularity level at the Civic Square?How can I gain popularity?How can I see my popularity level?

The Fundraiser program

What are the citizen fundraisers?Where can I find the current fundraiser? Why can't I see the fundraiser's progress?I've already completed a fundraiser. Where's the citizen?How can I get funds for the fundraiser?Why can't I see any new citizens in the VIP Citizens section?

Diamond Ads, AD Man & Daily Rewards

What's the number above Ad Man's head?What's the notice at the bottom of the Daily Login reward?I purchased the Ad Eraser or SPARKFUL Subscription but the ads still exist Why aren't there any ads available to watch?

Prosperity, City Hall & Happiness

How can I increase "happiness"?What is the heart symbol above a citizen's head?

Troubleshooting

My app on iPhone with iOS 18, iOS 26 or later is missing Chinese characters.

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